Quality Assurance Manager

Job Summary

The Quality Assurance Manager is responsible for leading the Quality Control operations at the St. Louis plant. This role ensures high-quality products are tested and delivered safely, efficiently, and in compliance with both company and customer specifications. The manager will supervise lab personnel, uphold ISO 9001 standards, and drive continuous improvement across all quality functions.

Job Description

General Operations

• Oversee all quality control functions at the St. Louis facility.
• Maintain effective labor relations with union-represented employees.
• Evaluate employee performance and provide coaching, discipline, and training as needed.
• Collaborate closely with the Plant Manager on safety, quality, personnel, and customer satisfaction matters.
• Lead continuous improvement initiatives using tools such as SPC, KPI tracking, Lean manufacturing, and Six Sigma.
• Perform daily transactions in JDE to ensure accurate production reporting.
• Perform other duties as assigned.

Quality Management

• Implement and maintain the Quality Management System (QMS) in compliance with ISO 9001 standards.
• Ensure all quality-related processes are established, implemented, and continuously improved.
• Provide regular QMS performance reports to the Plant Manager and identify opportunities for improvement.
• Promote awareness of customer expectations throughout the organization.
• Lead internal audits, document findings, and manage corrective/preventive actions.
• Prevent and control nonconforming product and ensure issues are resolved before release.
• Oversee document control, customer complaints, and disposition of nonconforming materials.
• Monitor SPC trends and coordinate improvements with the Plant Manager.
• Partner with corporate Quality and R&D teams for product development and issue resolution.
• Train lab technicians and production staff on quality test methods and standards.

Safety

• Ensure laboratory safety procedures are implemented and followed.
• Participate in routine department safety meetings and activities.

Equipment & Supplies

• Manage procurement of laboratory chemicals, equipment, and supplies.
• Maintain lab equipment and assess needs for new instrumentation to support testing capabilities.

What will it take

• Bachelor’s degree in Chemistry or Chemical Engineering.
• 5–8 years of laboratory experience, including at least 2 years in a supervisory role.
• In-depth knowledge of quality control processes and material flow in a manufacturing environment.
• Experience with ISO certification and QMS implementation.
• Strong analytical, problem-solving, and communication skills.
• Proficient in Microsoft Office Suite, ERP systems (e.g., JDE), and laboratory instrumentation.
• Demonstrated commitment to safety, environmental, and health compliance.